Emergency Services

EmergenciesWe are excited to announce that Hillside Animal Hospital is joining forces with Central Animal Hospital and Thompson Animal Medical Center to provide after-hours emergency service.

Starting in August 2018, the three American Animal Hospital Association (AAHA) accredited clinics will start sharing after-hours emergency on a rotating schedule. This new arrangement will ensure that your pets will have continued access to after-hours emergency care here in the La Crosse area.

Because both Central Animal Hospital and Thompson Animal Medical Center; like Hillside Animal Hospital, are AAHA accredited veterinary practices, you can expect the same high standards of patient care at all three of the participating clinics.

Who do you call?

608-788-3425

You will continue to call Hillside Animal Hospital at the regular hospital number for all of your pet’s medical emergencies; no matter the time of day. If your call is after regular business hours, you will get a voice mail message that will direct you to the hospital that is on call that evening and will give you the phone number to call.

Where do you go?

Emergency ServicesIf your pet's after-hours emergency falls during a Hillside Animal Hospital day in the rotation, one of the Hillside Animal Hospital doctors will arrange a visit with you and your pet at our hospital, which is located at W5706 Hwy 33 State Road La Crosse.

If your pet's after-hours emergency falls when a doctor from one of the other cooperating practices is responsible for taking call, that doctor will arrange to meet you at the clinic they work from. This will either be Central Animal Hospital, which is located at 840 2nd Avenue South in Onalaska or Thompson Animal Medical Center, which is located at 4540 Mormon Coulee Road in La Crosse.

How do you pay?

The cost of after-hours emergency care will be largely unchanged. The three clinics cooperating in this endeavor have only slightly different fee structures, so any cost difference will be negligible.

As always, payment for your pet’s medical emergency will be due at the time of service and those fees will be payable to the clinic that sees your pet.

All three clinics accept cash, check, and credit card or debit cards for payment. Additionally, all three clinics accept Care Credit as a payment option.

What happens after your pet’s emergency when they are seen at one of the other participating clinics?

Because this is a cooperative agreement between the participating clinics, your pet’s follow-up care and all the records of their emergency visit will be electronically transferred back to Hillside Animal Hospital when the clinic opens on the next business day. These records of their emergency visit will be uploaded into their medical file here at Hillside and will be available for future reference.

If you pet needs rechecks or additional visits as a result of their emergency, those visits will be seen here by your pet’s regular veterinarian; regardless of who saw your pet on emergency.

If your pet needs to be hospitalized during your emergency visit to either Central or Thompsons, you will always be given a choice of staying at that hospital your pet was seen on emergency, until the problem is solved or returning to Hillside at the beginning of the next business day for further care for your pet.

It is important to us that your pets continue to have access to emergency care; even when we are not open. Our colleagues at Central Animal Hospital and Thompson Animal Medical Center agree, and together we are committed to ensuring that we can continue to provide the best care possible when your pet needs it. Thank you!